Technical assistance

Iconic Srl - Soluzioni efficaci e strategiche - Assistenza tecnica informatica sito

Technical assistance

Websites, eCommerce, Software, eMail, Hosting

from 50€/month
(excluded VAT)

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Thanks to our experience in the IT and business sector, we have the right skills to provide consultance and the right solutions for all aspects related to your Online presence. Whether it’s websites, eCommerce, Software, Hosting, SEO or Performance, we have the right figures to match your business into the Web.

We offer remote and on-site technical support in both Italian and English, with different levels of priority:

  • Standard
    Support via email, available Monday to Friday from 8.30am to 6.30pm. Take charge of the activity on the same day of receiving the request.
  • High Priority
    Telephone support, available Monday to Friday from 8.30am to 12.30am and from 2.30pm to 6.30pm. Take charge of the activity on the same day of receiving the request.
  • Urgencies 7/7
    Phone support, available 7 days a week from 8.30 am to 10.30pm. Immediate take charge of the request.
  • On-Site Assistance
    Technical support and training at the headquarters of the Customer, to be requested upon prior appointment

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Project Timeline

Project Phases of an Iconic Website
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Step 1

Preparatory meeting with the Customer

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Step 2

Analysis and sharing with the Customer

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Step 3

Design, development and integration

>#striped-custom-5d5fe41b2a946.process-box .symbol-container { -webkit-box-shadow:0 0 0 2px #08152a; -moz-box-shadow:0 0 0 2px #08152a; box-shadow:0 0 0 2px #08152a; }#striped-custom-5d5fe41b2a946.process-box:hover .front { background-color: #cb0b25; -webkit-box-shadow:0 0 0 15px rgba(203,11,37,0.4); -moz-box-shadow:0 0 0 15px rgba(203,11,37,0.4); box-shadow:0 0 0 15px rgba(203,11,37,0.4); } #striped-custom-5d5fe41b2a946.process-box:hover .symbol-container { -webkit-box-shadow:0 0 0 2px #cb0b25; -moz-box-shadow:0 0 0 2px #cb0b25; box-shadow:0 0 0 2px #cb0b25; }

Step 4

Presentation of the developed project

>#striped-custom-5d5fe41b2ad2f.process-box .symbol-container { -webkit-box-shadow:0 0 0 2px #08152a; -moz-box-shadow:0 0 0 2px #08152a; box-shadow:0 0 0 2px #08152a; }#striped-custom-5d5fe41b2ad2f.process-box:hover .front { background-color: #cb0b25; -webkit-box-shadow:0 0 0 15px rgba(203,11,37,0.4); -moz-box-shadow:0 0 0 15px rgba(203,11,37,0.4); box-shadow:0 0 0 15px rgba(203,11,37,0.4); } #striped-custom-5d5fe41b2ad2f.process-box:hover .symbol-container { -webkit-box-shadow:0 0 0 2px #cb0b25; -moz-box-shadow:0 0 0 2px #cb0b25; box-shadow:0 0 0 2px #cb0b25; }

Step 5

Validation and acceptance of the Customer

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Step 6

Online publishing and billing

Are you looking for solutions to take off your online business?

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